Product Refund & Return Policy

BattleBorn Non-Lethal Defense
Last Updated: Feb 1, 2026

BattleBorn Non-Lethal Defense is committed to providing quality products and responsible customer service. Due to the nature of non-lethal defense equipment, certain conditions apply to returns, exchanges, and refunds.

1. Return Eligibility

We accept returns on eligible products within 7 days of delivery or in-person purchase, provided that:

The item is unused, unfired, and in original condition

All original packaging, accessories, and documentation are included

The product shows no signs of wear, modification, or damage

Returns must be approved prior to shipment.

2. Non-Returnable Items

For safety, hygiene, and liability reasons, the following items are final sale and cannot be returned:

Used or discharged non-lethal launchers or devices

Pepper projectiles, CO₂ cartridges, or consumables

Opened personal safety items

Training fees or digital products

Clearance or discounted items (unless defective)

3. Damaged or Defective Products

If your item arrives damaged or defective:

Contact us within 5 days of delivery

Include photos and order information

We will evaluate the issue and may offer:

Replacement

Exchange

Manufacturer warranty assistance

Damage caused by misuse, improper handling, or normal wear is not covered.

4. Exchanges

Exchanges may be approved for:

Incorrect item received

Size or accessory adjustments (if unused)

Customers are responsible for return shipping unless the error was ours.

5. Refund Processing

Once an approved return is received and inspected:

Refunds will be issued to the original payment method

Please allow 5–10 business days for processing

Original shipping fees are non-refundable

6. Trade Show & In-Person Purchases

Items purchased at events, pop-ups, or training sessions follow the same policy:

Returns must be requested within 7 days

Proof of purchase is required

7. Safety & Responsibility Notice

BattleBorn Non-Lethal Defense promotes responsible ownership and proper training. Products must be used according to manufacturer guidelines and applicable laws. Returns may be denied if safety seals are broken or items show signs of use.

8. How to Request a Return

To begin a return request, contact:

BattleBorn Non-Lethal Defense
[email protected]

Include:

Order number

Product name

Reason for return

Photos (if applicable)